Sometimes there is nothing better than the open road to clear your head about “why” we do what we do, and should we be doing something different. For you, it might be on a boat, in a book, on a beach. Wherever you find peace to just listen to your inner voice, find it.
Read MoreMost people have not experienced great customer service in a very long time. Many are craving it! They tolerate what they experience but are always looking for something better- something that makes them feel you are worthy of their time and money. Here are six secrets to great customer service.
Read MoreThere is a myth about selling. You must me a good talker in order to be great at sales. It helps, but the true professionals know the secret to success. You must be a great listener first.
Read MoreLessons in life are often learned when its too late. EMT’s write of the moments when we are in our last moments on earth and the questions often asked. Did my life matter? Will someone remember me? Find your “why” and make a difference while you can.
Read MoreOver the last thirty years, I have come to learn some truths about people, organizations, and life in general. Speaking truth is a wonderful place to start if honest development and change is to take place.
Read MoreWhat’s new in customer service? Nothing, and everything! Nothing in terms of human beings treating each other as one expects to be treated. Yet everything now that there is so much data available for companies to create and anticipate customers wants and needs.
Read MoreWe often forget that our front line employees to our customers is the voice, attitude and face of our company. Most like the hire the least experienced, less expensive hires for these positions. But why would you leave your brand exposed like that?
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