KARLSRUD CONSULTANCY SERVICES

Formulated from years of working with customers, our purpose is to maximize the total customer experience.

It begins with an evaluation and review of the company’s vision and mission. What do you want to accomplish? What experience do you intend for your customers to have?

Once a clear, mutual understanding is established in regard to the vision of the company, we evaluate the following areas: performance management systems, compensation systems, key performance indicators, and any other “drivers” that are already established.

After those “systems” are aligned to the vision or strategy of the business, real leadership, accountability, team building and improved performance can begin.

We offer the following products and services to harmonize the portions of your business:

EVALUATION OF VISION & MISSION STATEMENTS & INTENTION OF WHERE THE BUSINESS IS HEADING:

  • How is it demonstrated on a daily basis?
  • Is the intended vision actually delivered to the customer?
  • Is the experience meeting or exceeding your vision?
  • Are you walking the talk?

PERFORMANCE MANAGEMENT TOOLS & TRAINING:

  • Coaching, writing SMART objectives, setting expectations, giving reviews and managing rewards.

LEADERSHIP & PERSONNEL MANAGEMENT TRAINING:

  • Office personnel policy book or code of ethics.
  • Systems for dealing with undesired behaviors.
  • Participation management based on inspiration not command and control.
  • Empowerment strategies.

TEAM BUILDING FOR SUCCESS:

  • Understanding Forming, Storming, Norming and Performing
  • Creating a culture founded in a common vision.
  • Identifying personality types and job alignment.

 

Michael Karlsrud : 612-747-3184 : mike@karlsurdcompany.com