Maximizing the customer experience.
Karlsrud Company is a consultancy company that offer a
“systems” approach to serving customers and maximizing profits by utilizing
talent, teaming and technology. Our areas of focus and expertise are in the
Conversation design that guides customers to a conclusion
that is natural andprovides the best solution for them through skillful
questioning and listening skills.Coaching for continuous improvement in a total systemmanner. From the initial phone conversation to
voice-of-the-customer surveys, wealways look to do things better and different than the
competition.SWOT analysis to determine areas of improvement in yourbusiness and opportunities for other income streams.Benchmarking- are you in the top 10% of your peer group?Sales & Marketing Strategies- is your message really
what you want to convey?How are you marketing your business? Are your processes in
alignment.Create high performance, problem solving teams that keep the
focus on the customer, not on the process.Performance management systems- setting objectives, goals
and developmental plans and compensation systems to instill accountability and
personal growth.Creating Customer Experiences that maximizes retention,
loyalty and profitability.
WE HAVE ADOPTED AND ABIDE BY THE FOLLOWING OPERATING PRINCIPLES.
- Optimize returns to all stakeholders: customers, employees
- Be honest, respectful and direct in communication.
- Maintain the highest standard of integrity and
- Assume good intentions.
- Trust each other.
- Be enthusiastic and optimistic.
- Be proactive and responsive in helping others in their work.
- Be an excellent corporate and community citizen.
- Strive for continuous improvement in all we do.
Michael Karlsrud : 612-747-3184 : firstname.lastname@example.org